ISO 9001 certification
committed to Quality Management
It has begun the process of obtaining ISO 9001 certification.
Our aim is to offer our clients a high-quality service so that we can maintain our reputation for competence and reliability in the eyes of all those involved in the legal system (clients, adversaries, lawyers, notaries, bailiffs, judges, experts, etc.).
Every member of the firm (partners, associates, secretaries) subscribes to this objective and sees compliance with management procedures as a guarantee of maintaining and reproducing quality.
We obviously don't claim to be perfect, but we nevertheless undertake to do everything necessary to limit and/or correct the risk of error as far as possible.
We also strive to prevent problems or misunderstandings with our clients. The firm does not see any expression of dissatisfaction as a failure or an unpleasant act on the part of someone who will never be satisfied, no matter what we do, but rather as a genuine opportunity for improvement, a chance for us to strengthen the client's trust.
guaranteeing customer satisfaction
By guaranteeing the satisfaction of our customers, the quality management system that we are in the process of putting in place will enable the firm to :
- Building customer loyalty through a personalised service provided by staff who are qualified and competent to carry out the tasks entrusted to them
- Adapting to changes in the market, technologies and work techniques,
- Reduce the risk of errors and wasted time,
- Ensuring its long-term future,
- Develop your brand image.